Coordinate consulting, engineering and operations through agreed responsibilities, handovers and decision paths.
Who is this for? Clients and project managers who coordinate several specialist disciplines in one project.
Use cases and context
Digital projects touch on the business department, architecture, development, security and operations. The participation of several teams can make sense, but increases the need for coordination. An understandable distribution of responsibilities prevents tasks from getting lost between technical and commercial responsibilities.
The project organisation includes a common goal, designated contact persons and an achievable decision-making process. The scope of professional services and the respective contractual responsibility are expressly agreed. A common brand identity does not replace this agreement.
The approach in detail
- Describe the goal, expected results and framework conditions together. Make dependencies on customer teams and other service providers visible.
- For important work results, record who is creating, checking, deciding and informed. Distinguishing between contact persons for technical and commercial questions.
- Schedule regular decision and handover points. Conduct open points with responsibility and deadlines and handle changes to the scope in a comprehensible manner.
Expected outcomes
- Common target image and defined scope of services
- Designated contact persons and decision-makers
- Traceable dependencies and handoffs
- Transparent handling of changes and open points
Prepare for an informed decision
Bring the roles involved, existing project specifications, and known dependencies. A brief overview of desired deliverables is more helpful to get started than an unprioritized task list.
Also clarify participation, access and approvals on the customer side. These requirements influence the process and should not only be noticed when a task is blocked.
Questions and answers
Does each discipline need its own contact person?
Technical contact persons can be useful. Nevertheless, there should be a clear path for coordination so that the client does not have to search for responsibilities himself.
How are additional requirements handled?
They are evaluated in terms of benefits, effort, dependencies and effects. A change in the agreed scope requires comprehensible coordination.